FAQ

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Have any questions?

[av_dropcap1]Y[/av_dropcap1]ou can reach out to us redirect by emailing our support team at support@support.wonify.com

Want to live chat with one of our support agents?

[av_dropcap1]R[/av_dropcap1]each out to us on our facebook page. There will be a member of staff waiting ready for you. Wonify Facebook Page

Want to interact with other Wonify product sellers?

[av_dropcap1]J[/av_dropcap1]oin our Facebook group and share you ideas with other Wonify sellers. Our group is a place where we can all get together and help one another succeed in dropshipping. Wonify Group
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[av_toggle title=’Are there additional costs to using Wonify?’ tags=’Installation, Misc’ av_uid=’av-2994i3′]
Wonify will always be free to use. Although, there are some optional fees such as our free shipping membership. This is an optional membership for those who would live free shipping on all our products.
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[av_toggle title=’Support Included?’ tags=’Installation’ av_uid=’av-7l8wr’]
Wonify offers 24/7 support from native speakers of English.
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[av_toggle title=’How long is it until my customer receives their item?’ tags=’Pricing, Misc’ av_uid=’av-6z8gz’]
Shipping is 1-5 business days all across the US. All items are shipped via USPS.
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[av_toggle title=’What about Refunds?’ tags=’Pricing’ av_uid=’av-1omzoj’]
If you wish to return an item, please message us at support@support.wonify.com with the reason for return.
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[av_toggle title=’What’s the quality of the products like?’ tags=’Installation, Misc’ av_uid=’av-1leis3′]
Each and every product on the Wonify catalog has been handpicked, tried and testing by the Wonify team to assure exellent quiality.
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[av_toggle title=’How does the packaging arrive?’ tags=’Pre Sales’ av_uid=’av-4xb7f’]
The packaging will be plain, with no inserts.
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[av_toggle title=’How many products are in the Wonify catalog?’ tags=’Installation, Pre Sales’ av_uid=’av-173xbf’]
We cuurently have over 15,000 products. We are constantly updating out catalog and adding new, trending products on a daily bases.
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[av_toggle title=’How do I add the products to my Shopify store?’ tags=’Pre Sales, Pricing’ av_uid=’av-12p1er’]
To integrate Wonify to your Shopify store or WooCommerce store, you will need to install the Importify app.
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[av_toggle title=’How do I fulfill orders using Importify?’ tags=’Pre Sales’ av_uid=’av-vyjgz’]

Fulfilling orders is a semi-automatic process through Importify with the Gold Plan (Wonify, Amazon, Aliexpress & Dhgate). To fulfill an order, simply click on the Importify icon, and choose the order you wish to fulfill. You will be redirected to the product’s page and the order details will be automatically filled with your customer’s details upon checkout. All that is left for you to do is click the “Confirm & Pay” button.

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[av_toggle title=’What are the System Requirements?’ tags=’Pricing, Misc’ av_uid=’av-on9uj’]

In order to run Importify, you must use the Google Chrome Browser. (In order for Importify Google Chrome extension to work.)

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[av_toggle title=’What if I don’t have a store yet?’ tags=” av_uid=’av-me6v7′]
Wonify offers a service which allows you to purchase ready-made Shopify stores which are already filled with the best selling products for your chosen niche.

If we don’t have a niche you want to enter into, we also create custom-made stores to our clients needs.
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[av_toggle title=’Can I sell these products on Amazon or eBay’ tags=’Pre Sales’ av_uid=’av-hh2bn’]
Yes, you can. Although, we don’t have integration set up with Amazon or eBay. You would need to add the products manually.
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[av_toggle title=’Can I request for a new product to be added?’ tags=’Pricing’ av_uid=’av-np43′]
Yes. You can emial us at support@support.wonify.com with the product details. If you store has a high enough demand for the product, we’ll stock it at Wonify.
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